ORCA Team

Al Shacklett, Principal

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A leading expert in the field of visitor circulation and capacity planning, Al applies three decades of experience developing and utilizing the industrial engineering and operations research techniques he pioneered at Disney to the design and optimization of entertainment, recreation, and historic venues.

John Moss

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John is the ORCA expert in the multi-disciplinary field of hospitality management and training. He has over two decades of experience developing and operating leisure and cultural attractions, including ticketing and visitor services, retail, food and beverage, hotel, museum and themed venues.

Experts when you need them

ORCA also maintains a large network of experts in related fields, utilizing their expertise for specific projects in areas of food service, retail, transportation, maintenance, and training.

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